🔒 Legal
This Privacy Policy explains how Vava Care Private Limited in association with DustByn collects, uses, stores, and protects your personal information when you enrol in the Stick & Stone ED Natural Recovery Program. This Policy is published in compliance with the IT Act 2000, IT (SPDI) Rules 2011, and the Digital Personal Data Protection Act, 2023.
1

Introduction

Vava Care Private Limited in association with DustByn ("we", "us", or "our") operates the Stick & Stone ED Natural Recovery Program. We are committed to protecting your privacy. This Policy is published in compliance with the IT Act 2000, IT (SPDI) Rules 2011, and the Digital Personal Data Protection Act, 2023.

2

Information We Collect

2.1 Information You Provide

  • Full name, age, gender, and contact details (email, phone number)
  • Health and lifestyle information from the intake assessment and RCA consultation
  • Blood test results and health metrics you voluntarily share
  • Payment information (processed by third-party gateways; we do not retain card details)
  • Communications via email or WhatsApp

2.2 Collected Automatically

  • IP address, browser type, and device information when you visit our landing page
  • Usage data and cookies for analytics
3

Sensitive Personal Data (SPDI)

Health information, blood test results, and medical history constitute Sensitive Personal Data or Information (SPDI) under Indian law. We collect this only with your explicit consent and use it solely to personalise and deliver the Program.

4

How We Use Your Information

We use your information to:

  • Provide, personalise, and improve the Program
  • Conduct RCA consultations and tailor your treatment pathway
  • Communicate progress updates via email or WhatsApp
  • Process payments and manage your account
  • Comply with legal obligations
No unsolicited marketing: We do not use your information for unsolicited marketing without your consent.
5

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share it only:

  • With service providers (payment processors, cloud storage) under confidentiality agreements
  • As required by law or court order
  • To protect the rights or safety of our Company or clients
Health data protection Health data will never be shared with any third party without your explicit written consent.
6

Data Retention

We retain your information as long as necessary to fulfil the purposes in this Policy or as required by law. Health-related data will be securely deleted upon your written request, subject to legal retention obligations.

7

Data Security

We implement reasonable security practices under the IT (SPDI) Rules 2011, including encrypted storage, access controls, and secure communication channels. No method of electronic storage is 100% secure.

8

Cookies

Our landing page may use cookies. You may disable them through your browser settings, though some features may not function properly.

9

Your Rights

  • Access personal data we hold about you
  • Correct inaccurate or incomplete data
  • Withdraw consent for processing sensitive data at any time
  • Request deletion of your data (subject to legal obligations)

Contact us at vanshul@dustbyn.com to exercise these rights.

10

Changes to This Policy

We may update this Policy at any time. Changes will be posted with a new effective date. Continued use of the Program constitutes acceptance.

11

Grievance Officer

As required under the IT Act 2000:

👤
NameVanshul
🏢
OrganisationVava Care Private Limited in association with DustByn
🏷️
BrandStick & Stone
✉️

We will acknowledge grievances within 24 hours and resolve within 30 days.

If you have any questions about this Privacy Policy or how your data is handled, you can reach us at vanshul@dustbyn.com.

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